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Confirm your identity with a photo of yourself holding your ID

Every customer needs to be verified at some stage when using Wedo. This is how we make sure we’re safe and secure for all our customers, as well as compliant with all of the relevant money laundering rules.

The option to upload a photo of yourself holding your ID is also provided as an alternative to an address document, which may be difficult to provide depending on your circumstances, especially if you’ve recently moved to a new country. However, sometimes this is the only proof we can accept, but we’ll surely let you know if that’s so.

How to take a photo of yourself holding your ID

  • Take the photo in a room with enough light
  • Select the highest photo quality on the device you use to take the photo
  • Hold up the document next to your face, like in the image below

We’re always up front about our fees, check our pricing page to see what you’d be charged if you paid with your card.

Keep in mind, paying with a credit card or business card means you’ll be charged a higher fee — it costs us more to process them.

Paying by card for your business transfers

If you’re paying for a transfer on your Wise Business account, make sure you pay using your business card. You can’t pay for business payments from a personal bank account.

International card payments

An international card payment means you paid using a card not issued in the country you’re paying with. For example, you paid EUR from your card that was issued in Canada.

When you pay with an international card, you’ll be charged more fees. We have to charge a higher fee because it costs us more to process them. And your bank might charge a fee to convert your money for you too.

If you’re paying a currency from the EEA, using your EEA issued card, you won’t be charged international card fees.

Unsuccessful card payments

When your card payment fails, we’ll show you an error message. Here are common reasons why a card payment might fail.

Cancelling your card payment

If you need to cancel a transfer that was paid for with your debit or credit card, find the transfer in the Activity section of your account, and select Cancel transfer.

Once cancelled, debit card refunds can take up to 10 working days to process, but are usually back in your account in 2–5 working days. You can only cancel uncompleted transactions.

ID Photo
If your photo is not of high enough quality (sufficiently sharp and not blurry), we will request a better copy.